Refund policy

We want you to be happy with your Pickwell Finds purchase. If something is not right, we offer a 30-day return policy: you have 30 days after receiving your item to request a return.

Eligibility

  • Items must be unused, in the same condition you received them, and in the original packaging.
  • You will need your order number or proof of purchase.
  • Sale items and gift cards are final sale unless they arrive damaged or defective.
  • For safety reasons, blades and sharpened tools that show signs of use cannot be returned.

How to start a return

Email support@pickwellfinds.com with your order number and the reason for the return. If your return is accepted, we will send you the return address and instructions. Items sent back without first requesting a return will not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos so we can make it right. In these cases we cover the cost of the replacement or refund.

Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, place a separate order for the new item.

Order cancellation

You can cancel your order free of charge within 12 hours of placing it, as long as it has not shipped. Contact us as soon as possible with your order number. Orders that have already shipped follow the standard return process.

Refunds

We will email you once we receive and inspect your return. If approved, the refund is issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.

Late or missing refunds

If more than 15 business days have passed since your return was approved, first check with your bank or card issuer, then contact us at support@pickwellfinds.com.